Privacy Policy
Last updated: March 24, 2025
This Privacy Policy describes how Esme Mackay (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, shop at Esme Mackay.com (the “Website”), or otherwise communicate with us about the Website (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a Website visitor, or another individual whose information we collect under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected your personal information in the past 12 months from a variety of sources, as detailed below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that can identify, relate to, describe, or be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly to us through our Services may include:
Contact information, including your name, address, phone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security.
Customer support information, including information you choose to include when you communicate with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide us with certain personal information directly. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interactions with the Services (“Usage Data”). We may use cookies, pixels and similar technologies (“Cookies”) to do this. Usage Data may include information about how you access and use our Sites and your account, including device information, browser information, your network connection information, your IP address, and other information about your interactions with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Sites and Services, such as Shopify.
Our payment processors collect your payment information (e.g., bank account, credit or debit card information, billing address) in order to process your payment, fulfill your order, provide you with the products or services you requested, and perform our contract with you.
When you visit our websites, open or click on an email we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies).
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the "Third-Party Websites and Links" section below.
How We Use Your Personal Information
Provide products and services. We use your personal information to provide you with services to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arrangingShipping, returns, exchanges, and other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may have chosen to use. In such cases, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising. We may use your Personal Information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your Personal Information to better tailor our services and advertising on our website and other websites.
Security and Fraud Prevention. We use your Personal Information to detect, investigate, or take action in response to possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating with you and improving our services. We use your Personal Information to provide you with customer support and to improve our services. This is in our legitimate interest so that we can respond to your needs in a timely manner, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in conjunction with Shopify stores, see https://www.shopify.com/legal/cookies. We use cookies to support and improve our Site and Services (including remembering your actions and preferences), to run analytics and better understand user interactions with the Services (in our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better customize our services, products, and advertising on our Site and other sites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not function properly or become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Please note that while your browser may allow you to send a "Do Not Track" signal, like many websites, our Site is not designed to respond to such signals. To learn more about "Do Not Track" signals, please visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract performance purposes, legal purposes, and other reasons governed by this Privacy Policy. Such circumstances may include:
With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners in order to provide services and advertising to you. Our business and marketing partners will use your information in accordance with their respective privacy statements.
When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, such as, with your consent, for the purpose of sending you products or through your use of social media widgets or login integrations.
With our affiliates or other companies within our group in order to maintain our legitimate interest in operating our business successfully.
In connection with business transactions such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of user personal information and sensitive personal information for the purposes described in “How we collect and use your personal information” and “How we disclose personal information”:
Categories of recipients
Identifiers, such as basic contact information and certain order and account information
Personal information categories listed in the California Customer Records Act, such as basic contact information and certain order and account information
Commercial information, such as order information, purchase information, and customer support information
Internet or other similar network activity, such as usage data
Geolocation data, such as locationContact information determined by IP address or other technical measures
Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purpose of inferring your characteristics without your consent.
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you click on a link to visit a website that is not owned or controlled by us, you should review its privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such websites and are not responsible for them, including the accuracy, completeness or reliability of the information on those websites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Service and/or users of those third-party platforms and may not be used by us or third parties without restriction. Our inclusion of such links does not in itself imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed on the Service.
Children's Data
The Service is not intended for use by children, and we do not knowingly collect personal information from any child. If you are the parent or guardian of a child who has provided us with personal information, you may request that such information be removed by contacting us using the contact information listed below.
As of the effective date of this Privacy Policy, we have no actual knowledge that we have “shared” or “sold” (as those terms are defined in applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may be vulnerable to security risks during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in certain circumstances we may deny your request as permitted by law.
Right to Access/Knowledge: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to Deletion: You have the right to request that we delete the personal information we hold about you.
Right to correction: You have the right to ask us to correct inaccurate personal information we hold about you.
Right to portability: In certain circumstances and subject to certain exceptions, you have the right to obtain a copy of the personal information we hold about you and ask us to transfer it to a third party.
Restrict processing: You have the right to ask us to stop or restrict our processing of personal information.
Withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw this consent.
Appeal: If we refuse to process your request, you have the right to appeal our decision. You can make an appeal by responding directly to our refusal.
Manage communication preferences: We may send you promotional emails, and you can opt out of receiving these at any time using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise these rights where noted on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding substantively to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorize them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly as required by applicable law.
Complaints
If you have any complaints about how we handleTo process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside of your country of residence. Your personal information may also be processed by staff, third-party service providers and partners in those countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contract issued by the relevant UK authorities, as appropriate, unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact Details
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone or email at Support@EsmeMackay.shop or by contacting us at 8500 Beverly Blvd Suite 761, Los Angeles, CA 90048